Refund policy

Return with exceptions.

You have the right to cancel your order or return a product for any reason. To return a product purchased from the Rhinix store, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order.

You can notify us by either sending an email to info@rhinix.com or calling the phone number + 45 20890203. In the email header please indicate: “Online Return”.

Once you notify us of your intent to return, simply return the product with the original receipt and original packaging within 14 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped; we’ll provide you with a refund based on the original payment method within 14 days.

Please note that you may not return the following, except in case of defect or lack of conformity:

For reasons of hygiene, you waive your right to return products if the nasal filters are removed from the sealed packaging.

Your right to return is only valid as long as the products are returned in the same condition and amount as ordered.

 You must pay all costs associated with returning the products to Rhinix.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

You can send the products to:

RHINIX ApS

Rymarksvej 5, DK-8240 Risskov.

Please note! Rhinix will acknowledge the receipt of a returned product by email. In this email we will describe the next steps in the return process.

Please note! We do not accept packages returned using Collect on Delivery or similar.

Please note! It is important that you do not open the sealed packaging of the Rhinix nasal filters if you wish to return the products. If the sealed packaging has been opened, you waive your right to return the products.

Last updated: 20250526